Measuring the Impact of Omnichannel Order Management
If retail is a pyramid, the order management system is the foundation. OMS is very much the backbone of successful retail operations online, in-store, or with a combination of both. With the rapid change in eCommerce over the past decade however, it’s become easier to see the cracks in this important foundation.
According to Forrester Analyst Peter Sheldon, “52% of eBusiness professionals ranked omnichannel integration as a top technology investment priority.”
We hope this white paper will help you analyze the impact of running an inefficient order management system and serve as a playbook for finding and allocating the right resources for OMS.